Privacy Policy

This Privacy Policy explains how Bouillante Journeys processes personal data when you use the website, make an enquiry, or book a guided culinary or market experience in Bouillante. It also describes the main choices and rights available to you under applicable data protection law.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

User Rights

Your Rights

Subject to applicable law, you may have rights to access your data, request correction, ask for deletion, object to certain processing, or request restriction of processing. Where consent is used, you may withdraw it for future processing without affecting prior lawful processing.

Available rights depend on your location and the legal basis for processing.

Requests

How to Make a Request

To exercise a privacy right, send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to locate the relevant records. If we cannot fully comply, we will explain the reason where permitted by law.

Requests are reviewed against identity and legal requirements before action is taken.

Data Retention

Retention

Booking and service records are retained for the period needed to manage the experience, handle follow-up questions, and meet accounting or legal obligations. When data is no longer needed, it is deleted, anonymised, or archived in a restricted form where retention is required.

We keep data only for as long as needed for the stated purpose or as required by law.

Policy Updates

Policy Changes

The updated version will apply from the date it is posted unless a different effective date is stated. If a change materially affects how we process personal data, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We may revise this policy when our practices, legal duties, or service structure change.

Privacy email

[email protected]

Privacy phone

+590 690 20 71 72

Mailing address

97125 Plage de Malendure Bouillante, 97125 Bouillante

Privacy contact

Use the contact details below for privacy questions, rights requests, or policy clarifications.

01 · Collection

Data We Collect

We may process identification and contact details, booking details, group size, preferred dates and departure windows, dietary information, meeting point and check-in details, payment and invoicing records, communication content, and limited technical data such as device and browser information. Where relevant, we also process information you provide about accessibility needs or route suitability so we can confirm whether a specific experience can be arranged.

We collect only the information needed to manage enquiries, bookings, and tour delivery.

02 · Sources

How We Collect Data

We receive personal data from website requests, email, telephone calls, payment interactions, and messages exchanged before or after a booking. We also generate some data from our own records, such as reservation history, service notes, and technical logs created when the website is used.

Most information comes directly from the person making the request or booking.

03 · Cookies

Cookie Types

Essential cookies help the website function and support security and form handling. Preference cookies remember basic settings where available. Analytics cookies, if used, help us understand how the site is used and whether pages perform as expected. Cookies may be session-based or persistent depending on their purpose.

We use a limited set of cookies for operation, preferences, and measurement.

04 · Controls

Cookie Controls

We use standard cookie controls to support site operation and basic analytics where enabled. Browser settings may allow you to refuse or delete cookies, but some parts of the site may not function properly if essential cookies are disabled.

Cookie preferences can usually be adjusted in the browser, and some cookies may be blocked or removed.

How We Use Data

We process personal data to respond to enquiries, manage reservations, confirm dates and group details, collect dietary information within the stated deadline, coordinate meeting point arrangements, process payments, provide the guided tasting walk, handle customer support, maintain business records, improve website reliability, and meet legal, accounting, and security obligations. We may also use limited data to assess whether a requested route is suitable for the specific guest and experience.

We use personal data only for operational, contractual, and compliance purposes tied to the service.

Service Providers

We may share personal data with payment processors, website hosting providers, communication tools, and other operational service providers that support bookings, payments, and site administration. These parties act under instructions or contractual obligations appropriate to their role and may not use the data for their own unrelated purposes.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may share personal data with courts, regulators, tax authorities, or law enforcement where disclosure is required or permitted by law, or where it is necessary to establish, exercise, or defend legal claims. We may also disclose information to prevent fraud, protect rights, or respond to lawful requests.

We disclose data to public authorities only when a legal duty or valid request requires it.